Responsible Gaming
at jelly taka

jelly taka operates an uncompromising minimum age policy across every product on our platform — casino games, live dealer tables, cricket and sports betting markets, slots, Andar Bahar, and Super Wheel. The minimum age requirement of 18 years applies uniformly, regardless of which game or product a player wishes to access.

How We Verify Age

Every new jelly taka account goes through a Know Your Customer (KYC) verification process before any withdrawal can be processed, and in some cases before high-value deposits are accepted. During KYC, you will be asked to submit one of the following government-issued identity documents:

• Bangladesh National Identity Card (NID)
• Valid passport
• Birth certificate (in conjunction with a secondary photo ID)

jelly taka's verification team manually reviews each document submission. If a submitted document cannot confirm that the account holder is 18 or older, the account will be suspended immediately and any balance will be returned via the original payment method after deducting any bonus funds that cannot be legitimately retained.

Protecting Minors

We strongly encourage parents and guardians in Bangladesh to use parental control software on shared devices to prevent underage access to gambling platforms. If you suspect that a minor has created a jelly taka account using falsified information, contact us immediately at [email protected] and our team will investigate and act without delay.

Gambling is intended to be an enjoyable leisure activity — a form of entertainment, not a financial strategy or a way to relieve stress, anxiety, or personal difficulties. For the vast majority of jelly taka players, it remains exactly that. However, for a small number of individuals, gambling can shift from entertainment to a compulsive behaviour that causes real harm to themselves and to the people around them.

Problem gambling — sometimes called gambling disorder — is characterised by a persistent, recurring pattern of gambling that disrupts personal, family, or professional life. It is a recognised behavioural condition, not a moral failing. Recognising the early signs and acting on them is the most important step a player can take.

Common Warning Signs

The following patterns of behaviour may indicate that gambling has moved beyond healthy entertainment and into problematic territory:

• Spending more money on gambling than you originally planned or can comfortably afford to lose
• Gambling with money intended for essential expenses such as rent, groceries, utilities, or family needs
• Borrowing money — from friends, family, or financial institutions — specifically to fund gambling activity
• Feeling restless, irritable, or anxious when you are not gambling or when you try to reduce your play
• Chasing losses: continuing to play in an attempt to win back money that has already been lost
• Lying to family members, friends, or colleagues about how much time or money you are spending on gambling
• Gambling as a way to escape problems, stress, depression, or loneliness rather than for entertainment
• Neglecting work, family responsibilities, or personal health as a result of time spent gambling
• Repeatedly failing to stick to a self-imposed gambling budget or time limit
• Feeling guilt or shame about your gambling behaviour after the fact

If you recognise three or more of the above signs in your own behaviour, we strongly encourage you to use one or more of the responsible gaming tools described in the sections below, and to reach out to our support team or a professional counselling service.

Use the checklist below to honestly evaluate your relationship with gambling. Answer each question as truthfully as possible — this exercise is for your benefit only and no results are transmitted to jelly taka.

One of the most effective tools for maintaining control over your gambling spending is a deposit limit. jelly taka allows every player to set a maximum cap on how much money they can deposit into their account within a defined time period. Setting a deposit limit ensures that even during an extended session, you cannot exceed the budget you have decided is appropriate for your financial situation.

Available Limit Periods

Key Rules for Deposit Limits

• Lowering a limit is always immediate. If you decide to reduce your daily, weekly, or monthly deposit cap, the new lower limit takes effect as soon as jelly taka's support team confirms the change.
• Increasing a limit requires a cooling-off period. To prevent impulsive decisions, any request to raise an existing deposit limit or to remove it entirely is subject to a mandatory waiting period equal to the limit's period (24 hours for daily, 7 days for weekly, 30 days for monthly).
• Limits apply across all payment methods. Your deposit limit applies to the total amount deposited via any payment method — bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, or BRAC Bank — combined.
• Bonus funds do not affect your deposit limit counter. Only real-money deposits count toward your limit. Bonus credits or promotional funds added to your account by jelly taka do not reduce your remaining deposit allowance.

A time-out is a short-term voluntary break from gambling. It is designed for players who feel they need a pause — perhaps after a losing streak, a stressful period in daily life, or simply when gambling is starting to feel less enjoyable and more habitual. Unlike self-exclusion, a time-out is a temporary measure and your account returns to normal at the end of the period you select.

Available Time-Out Durations

• 24-Hour Time-Out: A one-day break. Your account is immediately locked for login, deposit, and wagering for the next 24 hours from the time the request is confirmed.
• 7-Day Time-Out: A one-week break. Useful if you want to step back after a heavy run of play and reassess your habits without committing to a longer exclusion period.
• 30-Day Time-Out: A one-month break. Recommended if you have noticed some of the warning signs described in Section 2 but are not yet ready to commit to a formal self-exclusion period.

What Happens During a Time-Out

• You cannot log in to your jelly taka account during the time-out period.
• Deposits via bKash, Nagad, Rocket, or any other payment method are blocked and automatically returned.
• Any active promotional or bonus offers on your account are paused for the duration of the time-out.
• Your account balance is preserved in full and will be available to you when the time-out period expires.
• Marketing communications from jelly taka are suspended for the duration of your time-out.

Ending a Time-Out Early

Time-out periods cannot be cancelled or shortened once activated. This is a deliberate design choice — the value of a time-out comes precisely from the fact that it creates a genuine, enforced pause that cannot be undone impulsively. If you require a longer break after your time-out expires, you may activate another time-out period or request a formal self-exclusion (see Section 6).

Self-exclusion is a formal agreement between you and jelly taka in which you voluntarily request that your account be closed and that you be prevented from opening a new account for a defined period. It is a stronger and more permanent measure than a time-out, and it is intended for players who have identified that their gambling behaviour has become genuinely problematic.

Self-Exclusion Periods Available

• 6-Month Self-Exclusion: Your account is locked for a minimum of 6 months. After this period, you may contact jelly taka to request reinstatement — but this requires a mandatory 24-hour reflection period before the account is unlocked.
• 1-Year Self-Exclusion: Your account is locked for a minimum of 12 months. Reinstatement after 12 months follows the same process as the 6-month option.
• Permanent Self-Exclusion (Lifetime Ban): Your account is permanently and irreversibly closed. jelly taka will not accept any new account registrations from you in the future. This option cannot be reversed under any circumstances.

What Happens When You Self-Exclude

• Your account is immediately deactivated. You cannot log in, deposit, or place any bets.
• Any real-money balance remaining in your account at the time of self-exclusion will be refunded to your registered payment method (bKash, Nagad, or bank account) within 5 business days.
• Any active bonus balance is forfeited and will not be returned.
• All marketing communications from jelly taka are immediately and permanently stopped for the duration of your exclusion.
• jelly taka will make reasonable technical efforts to prevent you from opening a new account during the exclusion period. If you are able to register a new account by providing different details, you must notify us immediately — this constitutes a breach of the self-exclusion agreement.

How to Request Self-Exclusion

Email [email protected] with the subject line "Self-Exclusion Request", your registered username, registered email address, and the exclusion period you are requesting (6 months, 1 year, or permanent). A member of our responsible gaming team will confirm the exclusion within 2 hours of receiving your request. The exclusion takes effect from the moment of confirmation.

In addition to deposit limits, time-out, and self-exclusion, jelly taka offers a range of supplementary tools and practices designed to keep your gaming experience safe, transparent, and enjoyable.

Session Time Reminders

jelly taka can display a session time reminder on your screen at regular intervals during play. Available reminder intervals are 30 minutes, 60 minutes, and 90 minutes. Each reminder displays your total time in the current session and your net win or loss figure, giving you an honest, real-time picture of your session before you decide whether to continue. To activate session reminders, contact [email protected].

Loss Limits

In addition to deposit limits, you can request a net loss limit — a cap on the total amount you are permitted to lose within a daily, weekly, or monthly period. Once your net loss reaches this threshold, your account is temporarily restricted from placing further bets until the limit period resets. Loss limits follow the same increase/decrease rules as deposit limits: lowering is immediate, increasing requires a cooling-off period.

Wagering Limits

You may also request a maximum single-bet wager limit — a cap on the stake amount for any individual bet or spin on the jelly taka platform. This is particularly useful for players who find themselves placing increasingly large individual bets during a single session. Contact our support team to set a wagering limit on your account.

Account History and Transparency

Your jelly taka account dashboard provides a complete, auditable history of all deposits, withdrawals, bets placed, game sessions, and bonus transactions. Reviewing this history regularly is one of the most effective ways to stay aware of your spending patterns. If you notice a trend you are not comfortable with, act on it — use the tools described in this policy to adjust your limits before the situation worsens.

Responsible Gaming Reminders in Marketing

All promotional communications sent by jelly taka — including bonus offer emails, SMS notifications, and on-site banner promotions — include a responsible gaming reminder and the 18+ notice. We do not target players who have a self-exclusion or time-out active with any promotional materials. If you have opted out of marketing, you will not receive bonus-related communications from us.

If you believe that gambling is becoming a problem for you — or for someone you care about — please do not hesitate to reach out. Help is available, and seeking it is the most important step you can take. jelly taka's support team is trained to assist players with responsible gaming concerns and will treat every conversation with complete confidentiality and respect.

Contact jelly taka's Responsible Gaming Team

Our dedicated support team is available 24 hours a day, 7 days a week, including during public holidays in Bangladesh such as Eid, Victory Day, and Independence Day. Response times for responsible gaming requests are prioritised above general support queries.