Privacy Policy
— jelly taka

jelly taka collects personal data from you through several channels: directly when you register an account or contact support, automatically when you use the platform, and from third parties such as payment processors and fraud-prevention services. The categories of data we collect are set out below.

Data You Provide Directly

Data Collected Automatically

When you access jelly taka, our systems automatically collect certain technical data about your device and browsing behaviour. This includes:

• Device Data: Device type, operating system, browser type and version, screen resolution, and unique device identifiers.
• Network Data: IP address, approximate geographic location derived from IP (country and city level), internet service provider name.
• Usage Data: Pages visited, games launched, session duration, bet placement timestamps, deposit and withdrawal history, and navigation paths through the platform.
• Cookie Data: Session identifiers, preference settings, and analytics identifiers stored via cookies and similar technologies. See Section 5 for full details.

Data from Third Parties

jelly taka may receive limited personal data from trusted third-party partners in the following circumstances:

• Payment Providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank may share transaction confirmation data (reference numbers, amounts, timestamps) with jelly taka to facilitate deposit and withdrawal reconciliation.
• Fraud Prevention Services: We work with third-party fraud detection partners who may share risk scores or flagged device identifiers with us to help prevent fraudulent account activity.
• Game Providers: Providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi transmit game round outcomes, bet amounts, and session data to jelly taka for account crediting, dispute resolution, and regulatory reporting purposes.

jelly taka uses your personal data only for clearly defined, legitimate purposes. We do not process your data in ways that are incompatible with those purposes. The primary ways in which we use your personal data are listed below.

• Account Management: To create and maintain your jelly taka account, authenticate your identity at login, and manage your account preferences and settings.
• Service Delivery: To enable you to access casino games, sports betting markets, and all other features available on the jelly taka platform.
• Payment Processing: To credit deposits to your account balance, process withdrawal requests, and reconcile transactions with our payment partners including bKash, Nagad, and Rocket.
• KYC and Age Verification: To verify that you meet the minimum age requirement of 18 years and to confirm your identity before processing withdrawal requests, in line with our responsible gaming obligations.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent transactions, money laundering, collusion, and other forms of abuse on the jelly taka platform.
• Customer Support: To respond to your queries, resolve disputes, and provide assistance with account, payment, or gameplay issues.
• Responsible Gaming: To monitor account activity for indicators of problem gambling behaviour, apply self-exclusion tools at your request, and enforce deposit limits or account restrictions that you have set.
• Legal and Regulatory Compliance: To fulfil our obligations under applicable laws, respond to lawful requests from regulatory authorities, and maintain transaction records for the required statutory retention period.
• Platform Improvement: To analyse aggregated, anonymised usage data in order to improve the design, performance, and content of the jelly taka platform.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates by email or SMS — but only where you have given your explicit consent to receive such communications. You can withdraw this consent at any time.

Every instance of personal data processing carried out by jelly taka is grounded in one of the following recognised legal bases:

• Contractual Necessity: The majority of our processing — including account creation, payment handling, game delivery, and KYC verification — is necessary to perform the contract between you and jelly taka (i.e., to provide the service you signed up for).
• Legal Obligation: Certain processing activities are required by law, including the retention of financial transaction records, responding to law enforcement requests, and conducting identity checks to prevent money laundering.
• Legitimate Interests: We process some data on the basis of jelly taka's legitimate business interests, such as fraud detection, platform security, and internal analytics — provided that those interests are not overridden by your individual rights and freedoms.
• Consent: Where we send you marketing emails or SMS messages, we do so only with your prior, freely given, and specific consent. You can withdraw consent at any time by contacting [email protected] or by using the unsubscribe option in any marketing communication we send you.

jelly taka does not sell, rent, or trade your personal data. We share your information only in the limited circumstances described below, and only with partners who are contractually required to handle your data with the same level of care that we apply ourselves.

Payment Partners

To process deposits and withdrawals, jelly taka shares necessary transaction data (your registered mobile number or bank account reference, transaction amount, and timestamp) with our payment partners: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank. These partners operate under their own privacy policies and are responsible for the data they independently collect through their own platforms.

Game Technology Providers

Games on jelly taka are powered by certified international providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers receive your account identifier and session data to deliver game content and to return game outcomes to your account. They do not receive your full identity or payment data.

Fraud Prevention and Security Partners

We work with specialist third-party fraud detection and risk management services. These partners receive hashed device identifiers, IP addresses, and transaction metadata in order to generate fraud risk assessments. They are strictly prohibited from using this data for any purpose other than providing their fraud-detection service to jelly taka.

Legal and Regulatory Authorities

jelly taka will disclose personal data to law enforcement agencies, regulatory bodies, or courts where we are required to do so by a valid legal order, court subpoena, or applicable regulation. We will notify you of any such disclosure where we are legally permitted to do so.

Business Transfers

In the event that jelly taka undergoes a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer via the email address registered to your account, and the acquiring entity will be bound by this Privacy Policy or a successor policy of equivalent standard.

jelly taka uses cookies and similar client-side storage technologies to make the platform function correctly, to remember your preferences between sessions, and to gather anonymised analytics data that helps us improve the user experience. Below is a breakdown of the cookie categories we use.

Strictly Necessary Cookies

These cookies are essential for the jelly taka platform to operate. They maintain your login session across page loads, store your session token, and preserve your account preferences such as preferred display settings. These cookies cannot be disabled without breaking core platform functionality.

Analytics Cookies

We use anonymised analytics cookies to understand how players navigate jelly taka — which pages are visited most frequently, where users drop off in the registration flow, and how different game categories perform. This data is aggregated and does not identify you as an individual. No individual player profile is built from analytics data alone.

Fraud Prevention Cookies

These cookies store a unique, anonymised device identifier that helps our fraud detection systems recognise known devices associated with your account. This helps jelly taka detect suspicious login attempts from unfamiliar devices and reduces the risk of unauthorised account access.

Managing Cookies

You can review, restrict, or delete cookies set by jelly taka at any time through your browser's settings panel. Note that disabling strictly necessary cookies will prevent you from logging in or using core features of the platform. Disabling analytics or fraud-prevention cookies may reduce the quality of our fraud detection coverage on your account.

Common browser cookie management paths: Chrome — Settings → Privacy and Security → Cookies; Firefox — Options → Privacy & Security → Cookies; Safari — Preferences → Privacy → Manage Website Data.

jelly taka retains your personal data for no longer than is necessary to fulfil the purpose for which it was collected, subject to any longer retention period required or permitted by law. The following retention periods apply as a general guide:

• Active Account Data: Retained for the full duration of your account's active lifetime plus a period of 5 years following account closure, to meet financial record-keeping obligations and to handle any retrospective disputes or regulatory enquiries.
• KYC Verification Documents: Retained for 5 years from the date of verification, in line with standard financial services anti-money laundering record-keeping requirements.
• Transaction Records: Retained for 5 years from the transaction date. This includes all deposit, withdrawal, bet placement, and bonus crediting records.
• Customer Support Correspondence: Retained for 3 years from the date of the last interaction, to allow for follow-up on unresolved issues and to provide context in the event of a dispute.
• Marketing Consent Records: Retained for the duration of your consent plus 2 years after you withdraw consent, as evidence that marketing communications were lawfully sent.
• Analytics Data: Anonymised and aggregated after 13 months. No individually identifiable analytics data is retained beyond this period.

Once a retention period expires, jelly taka will either securely delete the relevant data or anonymise it so that it can no longer be linked back to you as an individual. Secure deletion methods include cryptographic erasure for electronically stored data.

As a jelly taka player, you hold the following rights in respect of your personal data. To exercise any of these rights, contact our support team at [email protected]. We will acknowledge your request within 5 business days and aim to fulfil it within 30 calendar days.

• Right of Access: You have the right to request a copy of all personal data that jelly taka holds about you, together with information about how it is being used.
• Right to Rectification: If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it without undue delay.
• Right to Erasure: You may request that jelly taka delete your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where you believe processing is unlawful. Note that this right is subject to our legal obligation to retain certain financial records for the periods described in Section 6.
• Right to Restrict Processing: You may request that jelly taka temporarily halt the processing of your personal data while the accuracy of the data or the legitimacy of our processing is under review.
• Right to Data Portability: Where processing is based on your consent or on contractual necessity, you have the right to receive your personal data in a structured, commonly used, machine-readable format (such as CSV or JSON) so that you can transfer it to another service provider.
• Right to Object: You have the right to object at any time to the processing of your data on the basis of legitimate interests, including profiling. You also have the unconditional right to object to the processing of your data for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

jelly taka takes the security of your personal data seriously and implements a range of technical and organisational measures designed to protect your information against unauthorised access, loss, alteration, or disclosure. Our security infrastructure includes the following safeguards:

• SSL/TLS Encryption: All data transmitted between your browser or mobile device and jelly taka's servers is encrypted using Transport Layer Security (TLS). This ensures that your login credentials, payment details, and personal information cannot be intercepted in transit.
• Password Hashing: Account passwords are never stored in plain text. jelly taka uses industry-standard cryptographic hashing algorithms with salting to store password data, meaning that even internal staff cannot view your password.
• Access Controls: Access to personal data within jelly taka's internal systems is restricted on a strict need-to-know basis. Only authorised personnel whose job function requires access to specific categories of player data are granted that access.
• Penetration Testing: jelly taka periodically engages independent security specialists to conduct penetration tests and vulnerability assessments of our platform infrastructure.
• Incident Response: In the event of a data security incident that is likely to affect your rights and freedoms, jelly taka will notify affected players via their registered email address within 72 hours of becoming aware of the incident, and will take immediate steps to contain and remediate the breach.

While we apply robust safeguards, no digital platform can guarantee absolute security. You also play a role in keeping your account secure — use a strong, unique password for your jelly taka account, do not share your credentials with anyone, and contact [email protected] immediately if you suspect unauthorised access to your account.

jelly taka reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform features. When material changes are made, we will publish the revised policy on this page with an updated "Last Updated" date, and we may additionally send a notification to your registered email address.

Your continued use of the jelly taka platform after any revision to this Privacy Policy constitutes your acknowledgement of the updated policy. If you disagree with a revised policy, you should stop using the platform and may request account closure in accordance with the Terms & Conditions.

Contact for Privacy Matters

For any questions, concerns, or requests relating to this Privacy Policy or jelly taka's data processing practices, please contact our support team:

• Email: [email protected]
• Response time: within 2 business days for privacy enquiries
• Support hours: 24 hours a day, 7 days a week, in English

Governing Language

This Privacy Policy is written in English, which is the operative language for all purposes including interpretation and enforcement. Any translation provided for convenience carries no legal weight; the English version prevails in all cases.

Relationship to Other Policies

This Privacy Policy should be read alongside jelly taka's Terms & Conditions and Responsible Gaming Policy, which together form the complete framework governing your use of the jelly taka platform. In the event of any conflict between this Privacy Policy and the Terms & Conditions on a data-related matter, this Privacy Policy shall take precedence.